Refund Policy & Disclaimer

Last updated: July 14, 2026

Educational Disclaimer

Social Work Confidential is an educational study tool designed to help social work students prepare for licensure examinations.

Purchase and use of Social Work Confidential does not guarantee a passing score on any examination. Individual results vary based on many factors, including study habits, preparation, testing conditions, prior knowledge, and personal performance.

Social Work Confidential makes no representations, warranties, or guarantees regarding examination outcomes. By purchasing and using this product, you acknowledge that exam success cannot be guaranteed.

ASWB Affiliation Disclaimer

Social Work Confidential is an independent educational resource.

Social Work Confidential is not affiliated with, endorsed by, sponsored by, approved by, or otherwise associated with the Association of Social Work Boards (ASWB), any testing organization, licensing board, university, governmental agency, or regulatory entity.

ASWB is a registered trademark of the Association of Social Work Boards. Any references to the ASWB examination are made solely for educational and informational purposes.

Refund Policy

Because this is a digital product with immediate delivery of access, we handle refund requests fairly and in line with our Merchant of Record's policies. Social Work Confidential offers a 14-day money-back guarantee. If you are not satisfied with your purchase, you may request a refund within 14 days of your order date through Paddle, our Merchant of Record.

Refund requests may also be considered on a case-by-case basis for the following reasons:

Duplicate purchases
Billing errors
Verified technical issues that prevent access to the product

Submission of a refund request does not guarantee approval. Social Work Confidential reserves the right to review all refund requests and determine eligibility based on the circumstances presented.

Refunds are processed by Paddle.com, our Merchant of Record. To request a refund, visit paddle.net and locate your order using the email address you used at checkout, or contact us through our contact page and we will assist you.

After the 14-day window has passed, refund requests will be reviewed on a case-by-case basis in accordance with Paddle's Refund Policy.

Subscription & Renewal Policy

Social Work Confidential is not a subscription service.

There are no recurring charges, automatic renewals, monthly fees, annual fees, or hidden membership costs.

Your purchase consists of a one-time payment that grants access to the Social Work Confidential game platform.

Lifetime Access Definition

“Lifetime Access” refers to the continued availability of the Social Work Confidential game platform for as long as the platform remains owned, operated, and maintained by Social Work Confidential.

Lifetime Access includes:

Access to the Social Work Confidential game platform
Existing game content
Future updates and improvements to the game, when available

Lifetime Access does not include:

Future premium study guides
Printed materials
Courses
Workshops
Coaching services
Tutoring services
Certification programs
Downloadable resources released separately
Any future products sold independently from the game platform

Social Work Confidential reserves the right to create, modify, discontinue, or offer additional products, services, study materials, and premium content for separate fees.

Contact

For questions regarding purchases, billing, account access, or refund requests, please contact us through the Contact page on this website.

Related Terms

This Refund Policy and Educational Disclaimer forms part of our Terms & Conditions and Privacy Notice. Payments are processed by Paddle.com, our Merchant of Record.